Shipping

Shipping & Delivery Schedule

2XL Home currently delivers its products across Omant except at Al Jebel Al Akthar. Your order will be delivered within 7-10 working days from the day you have placed the order with us, depending on the city where you reside. Our team works from Saturday to Wednesday 10 AM -10 PM, Thursday & Friday 10 AM-12 AM (GST). Our delivery schedules also depend on the product and the time you place your order.

2XL Home gives you the option to “Track Your Order” through “My Orders” under the "My Account" section.

Delivery Charges

Your delivery charges will depend on the products you order. These charges will be displayed during the checkout process.

Here’s how your shipping charges will work:

* In some out of area postcodes delivery can take longer. For more detailed delivery information by postcode please contact our Customer Care team on 800 29566 or at csoman@2xlme.com

I placed my order today. When will I receive the shipment?

Your order will be delivered within 7-10 working days from the day you have placed the order with us, depending on the city where you reside. We operate from Saturday to Wednesday 10 AM -10 PM, Thursday & Friday 10 AM-12 AM (GST). Our delivery schedule also depends on the product and the time when you place your order.

Track your order - 2XL Home gives you the option to “Track Your Order” through to “My Orders” under the "My Account" section. Here, you can track your shipment with your Order Id. Alternatively, you can click on the Order Id in your Order Confirmation email to track your delivery.

What if I’m not at home when my order gets delivered?

Our customer service representative will get in touch with you if you’re unavailable to receive your order delivery. You will have the option to reschedule the delivery date and time. Following the confirmation from our team, your new delivery slot will be arranged. 

Note - Saturday to Wednesday 10 AM -10 PM, Thursday & Friday 10 AM-12 AM (GST)

Does 2XL Home have any shipping charges?

A shipping charge of 6 OMR will be applicable.

What should I do when my order arrived is damaged?

Before accepting the delivery, you need to check whether the packaging is damaged and inform us immediately. Please contact us within 24 hours of receiving the delivery if you accept the damaged package. Visit our Returns & Refund section for more information.

Can I schedule my delivery?

Once the order is placed, we will reach out to confirm a date and time as suggested by our delivery team. You will have the option to reschedule if you're unavailable and fix a new slot based on your convenience and the final update given by our team.

Do you deliver to multiple addresses?

2XL Home only delivers to the address specified in your order. If you want the order to be delivered to different addresses, please ensure to enter the name of the specified location when placing the order with us. You can add a new address in the “Address Book” section under “My Account.”

 

Can I change my delivery address?

You have the option to modify the delivery address before we ship your order. You need to call our customer service representative on Toll-Free Number 800 29566 or send an e-mail to csoman@2xlme.com to get the changes updated.

Note - We operate from Saturday to Wednesday 10 AM -10 PM, Thursday & Friday 10 AM-12 AM (GST)

 

Can you mention the areas where you do not deliver?

We are glad to deliver across Oman except at Al Jebel Al Akthar.

 

Do you deliver outside Oman?

Unfortunately No, You can get our delivery across Oman except at Al Jebel Al Akthar.

 

Do I need to present any documents when my order arrives?

Yes, you will need to show your valid Oman resident card to receive your order.

 

What arrangements do I need to make at home during the time of delivery? 

You need to ensure that the receiving area for the order assembly is clutter-free and ready to accommodate new furniture. Our delivery crew holds no responsibility for shifting or disassembling your old furniture or home decor. We are not responsible for any problems related to lifts, doorways or other issues encountered at your place or building.

Note:

• The order will be only delivered to the ground floor if there is no elevator available. You will be required to arrange your own manpower for carrying the items to the higher floor.
• Our crew may be unable to carry items without causing any damage or risk if the residence has narrow doors, low ceilings & passageways or encounters any other similar inconvenient situations. In such circumstances, the team makes the final decision on whether to deliver the order.