Return Policy

The Refund, Repair and Return Policy of 2XL Home applies when you make an online purchase from www.2xlhome.com.

At any time, 2XL Home reserves the right to refuse a return or exchange, and we may ask for picture identification. Please reach out to our Customer Service Team for more details.

E-mail: customersupport@2xlme.com or call 800 2XL (295)

To streamline the returns process and provide you with the best possible service, we require that all return requests be initiated by registered users with an active account on our website.

• Register for an Account: If you haven't already, please create an account on our website. Registration is simple and allows us to better assist you with your return request.
• Submit your return request: Sending an email to customersupport@2xlme.com or by calling 800295. Please ensure to provide your order details and reason for return in your communication.
• Await Confirmation: After submitting your return request, our team will review it and provide further instruction related the request

Important Notes:

• Only registered users with active accounts on our website are eligible to initiate return requests.
• Returns must comply with our policy ( see below )
• 2XL Home reserves the right to refuse returns that do not meet our criteria or are initiated by users without registered accounts.

• Customers can initiate a return request if items delivered were damaged, or incorrect at the time of delivery
• Returns must be processed, within 24 hours from the date of delivery
• Not applicable for items collected by the customer.
• Disclaimer: Important information regarding the attributes of products. Despite the effort taken by the team to provide accurate product descriptions such as size, weight, colour and design, the features may vary from what is displayed/mentioned on our website.

• In case you have a change of mind, the return must be processed within 14 days from the delivery date.
• Any items returned without their original documentation and packaging will be rejected and returned to the customer.
• Refund will only be processed only as Credit Balance to your E-Wallet.
• The returned items will be subject to our Quality Control.
• In case we find any damage or misuse of the item the return and refund will be denied.
• All linens items such as bedding linens, towels, cushion covers, etc will not be applicable for any return request due to hygiene reasons
• Customised orders will not be applicable for a return request
• Returns will not be accepted for furniture.

Contact our Customer Service Team (E-mail: customersupport@2xlme.com or call 800 2XL (295)) then our Customer Service Team will contact you to set a returning time.

Refund or exchange will not be accepted for the following products

• Cut fabrics
• All perfume items
• Custom-made orders
• Used goods or items that are accidentally damaged by the shopper.
• All linens, mattresses, mattresses accessories and pillows..
• Items tagged as "Best Price" or sold "As is".
• Furniture

2XL Home will arrange to have the product returned to the warehouse for review, and you will get an acknowledgement receipt when collected.

Note - Ensure that the product is returned in its original condition and packaging, and is provided with the delivery order number or another acceptable form of proof of purchase.

If you have any questions about the above-mentioned guidelines, please contact our Customer Service Team. We operate from Sunday to Thursday, 8 AM - 9 PM (GST).E-mail: customersupport@2xlme.com or call 800 2XL (295) for more information.