2XL Home provides a seamless return and refund offer if you’re not entirely satisfied with your purchased products. To make it a more comfortable and faster experience, we highly recommend all our shoppers check the purchased items at the time of delivery or when collected from the warehouse to ensure there are no defects.
The Refund, Repair and Return Policy of 2XL Home applies when you make an online purchase from www.2xlhome.com.
At any time, 2XL Home reserves the right to refuse a return or exchange, and we may ask for picture identification. Please reach out to our Customer Service Team for more details.
E-mail: email@example.com or call 800 2XL (295)
- Customers can initiate a return request if items delivered were damaged, or incorrect at the time of delivery
- Returns must be processed, within 24 hours from the date of delivery
- Not applicable for items collected by the customer.
- Disclaimer: Important information regarding the attributes of products. Despite the effort taken by the team to provide accurate product descriptions such as size, weight, colour and design, the features may vary from what is displayed/mentioned on our website.
- In case you have a change of mind, the return must be processed within 14 days from the delivery date.
- Refund will only be processed only as Credit Balance to your E-Wallet.
- The returned items will be subject to our Quality Control.
- In case we find any damage or misuse of the item the return and refund will be denied.
- In case if any products have already been assembled, the refund will then be subject to approval by 2XL Home management.
- Items such as bedding linens, towels, cushion covers, etc will not be applicable for any return request due to hygiene reasons
- Customised orders will not be applicable for a return request
- Returns will not be accepted for delivered furniture. An exchange will be possible subject to approval by 2XL Home management.
Refund or exchange will not be accepted for the following products
- Cut fabrics
- All perfume items
- Custom-made orders
- Used goods or items that are accidentally damaged by the shopper.
- Bed linens, mattresses, and pillows that are removed from their original packaging.
- Items tagged as "Best Price" or sold "As is".
- Furniture delivered and assembled in good condition
2XL Home will arrange to have the product returned to the warehouse for review, and you will get an acknowledgement receipt when collected.
Note - Ensure that the product is returned in its original condition and packaging, and is provided with the delivery order number or another acceptable form of proof of purchase.