Shipping

Shipping & Delivery Schedule

2XL Home currently delivers its products across the United Arab Emirates (UAE). We deliver within 5-7 working days from the day you have placed the order with us. Our team works from Sunday-Thursday, 9 AM to 6 PM GST. Our delivery schedules also depend on the product and the time you place your order.

2XL Home gives you the option to “Track Your Order” through “My Orders” under the "My Account" section.

Delivery Charges

Your delivery charges will depend on the products you order. These charges will be displayed during the checkout process.

Here’s how your shipping charges will work:

Delivery option Order Value Delivery charge Delivery Duration
Accessories Orders over AED 500
Orders under AED 499
Free
AED 99.00
5-7 working days
Furniture Orders over AED 500
Orders under AED 499
Free
AED 99.00
5-7 working days

* In some out of area postcodes delivery can take longer. For more detailed delivery information by postcode please contact our Customer Care team on 800 2XL (295) or at customersupport@2xlme.com

I placed my order today. When will I receive the shipment?

Your order will be delivered within 5-7 working days from the day you have placed the order with us. We operate from Sunday to Thursday, 9 AM to 6 PM (GST). Our delivery schedule also depends on the product and the time when you place your order. 

Track your order - 2XL Home gives you the option to “Track Your Order” through to “My Orders” under the "My Account" section. Here, you can track your shipment with your Order Id. Alternatively, you can click on the Order Id in your Order Confirmation email to track your delivery.

What if I’m not at home when my order gets delivered?

Our customer service representative will get in touch with you if you’re unavailable to receive your order delivery. You will have the option to reschedule the delivery date and time. Following the confirmation from our team, your new delivery slot will be arranged. 

Note - We operate from Sunday to Thursday, 9 AM to 6 PM (GST).


Does 2XL Home have any shipping charges?

We offer free delivery for all orders above AED 500 placed using credit or debit cards. For orders below AED 500, a shipping charge of AED 99 will be applicable.


What should I do when my order arrived is damaged?

Before accepting the delivery, you need to check whether the packaging is damaged and inform us immediately. Please contact us within 24 hours of receiving the delivery if you accept the damaged package. Visit our Returns & Refund section for more information.


Can I schedule my delivery?

Yes, we can schedule your delivery when you place an order with us. Schedules will, however, depend on the confirmation of our delivery team.

Can I pick up my order from your warehouse?

Yes, you can pick up your order from our warehouse located in Sajja Industrial Area, Sharjah. You just need to show the invoice copy sent to your e-mail address registered with us to claim your order.


Do you deliver to multiple addresses?

2XL Home only delivers to the address specified in your order. If you want the order to be delivered to different addresses, please ensure to enter the name of the specified location when placing the order with us. You can add a new address in the “Address Book” section under “My Account.”

 

Can I change my delivery address?

You have the option to modify the delivery address before we ship your order. You need to call our customer service representative on Toll-Free Number 800 2XL (295) or send an e-mail to customersupport@2xlme.com to the changes updated. 

Note - We operate from Sunday to Thursday, 9 AM to 6 PM (GST).

 

Can you mention the areas where you do not deliver?

We deliver only within our mentioned city limits in UAE.

 

Do you deliver outside UAE?

No, currently we deliver only within the UAE.

 

Do I need to present any documents when my order arrives?

Yes, you will need to show your valid Emirates ID to receive your order.

 

What arrangements do I need to make at home during the time of delivery? 

You need to ensure that the receiving area for the order assembly is clutter-free and ready to accommodate new furniture. Our delivery crew holds no responsibility for shifting or disassembling your old furniture or home decor. We are not responsible for any problems related to lifts, doorways or other issues encountered at your place or building.

Note: There will be residences without lifts, with narrow doors, low ceilings, and passageways. In such situations, the delivery crew may be unable to carry the new furniture to your home without causing any damage or risk. Here, the team makes the final decision on whether to deliver the final order. The item will be delivered at ground level if an adequate-sized service lift is unavailable.

 

What is your warehouse policy?

We will store your product free of cost for 30 days from the date of invoice. You need to, however, pay a minimum of 5% storage fee after every 30 days. 

We will store your item for a maximum of 90 days after which, we will deduct our storage fee and update the remaining amount to your store credit as a balance. For example, if you have paid AED 500 for a product and did not accept the delivery for two months, we will update your store credit balance with AED 475 after subtracting AED 25 as our storage fee.

Disclaimer: Though we are committed to a timely shipment, we reserve the right to delay the product delivery for reasons beyond our control. The delay may occur due to the heavy traffic faced at this point. We apologize for the inconvenience caused.


 

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